For over thirty years Meta offers unique components for the success of several enterprises.
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info@metahydraulic.com

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General Conditions

 

General Warranty Terms of META HYDRAULIC SRL

§ 1 Claims
The consignee of goods must check right good marking, quantity and packing being intact as well faulty or
visible defects upon receipt of pieces and notify to Meta Hydraulic s.r.l. any difference from order within
30 days.
Any hidden fault must be notified immediately upon detection.
Any claim being not notified according to requirements given in “Authorization Procedure to Return of faulty
Pieces” could potentially not be covered by this warranty.
§ 2 Warranty
2.1 Meta Hydraulic s.r.l. issues a warranty covering fault absence as well complying with features and / or
requirements given on the drawings and / or in the specifications. Warranty period will last 12 months from the
date when the goods have been sold and it cannot be extended in case of settlement or replacement of faulty
goods.
2.2 This warranty refers only to free repairing or free replacement at discretion of Meta Hydraulic s.r.l. The
pieces to be replaced become property of Meta Hydraulic s.r.l. The faulty pieces must be sent back and the
freight costs are to be paid by the customer. Should the pieces indeed be established as faulty due to some
failure of Meta Hydraulic s.r.l., the pieces will be replaced/credited and freight charges will be credited too. All
other costs are to be paid by the goods consignee.
2.3 The claim cannot lead to price reduction or order cancellation.
2.4 This warranty covers only products and/or components manufactured by Meta Hydraulic s.r.l. and it is in
no case extended to components manufactured by suppliers imposed by customer (purchased pieces or pieces
on manufacturing account).
2.5 Meta Hydraulic s.r.l. does not grant any warranty for the damages due to illegitimate use and / or
employment different from the one expected, as well due to incorrect and / or careless use, due to a normal
wear and /or to product tampering by the customer or by not authorized third parties; the same warranty
restriction is to be considered for damages too whose faulty status cannot be clearly proved by the consignee.
2.6 Any technical and / or warranty feature different from the standard ones given on drawings and / or
specifications of Meta Hydraulic s.r.l. must be beforehand agreed as well as expressly written down.
2.7 Other purchaser rights are excluded (except for the ones admitted by law), especially the
compensation for damages caused by faulty components to third part ies (not to the goods)

§ 3 Claim report
3.1 Claims must be notified in writing and following information must be always given
• Part No. of Meta Hydraulic s.r.l. (binding)
• Serial No. of the product (binding)
• Customer Part No.
• Part description
• Delivery Note No. (binding)
• Delivered quantity (binding)
▪ Refused quantity (binding)
• Description of fault (binding)
• Origin and description of the anomaly by the third-party user (mandatory)
Incomplete or incorrect information can invalidate the claim; according to the ” Authorization Procedure to
Return of faulty Pieces” Meta Hydraulic s.r.l. could arrange to have the pieces back or to authorize the
scrapping of pieces as well.
Should the goods be returned without our authorization, it will be rejected to consignee.
§ 4 General warranty conditions of Meta Hydraulic s.r.l.
4.1 Warranty covering
Should the customer ask for a technical report and / or corrective measures relevant to the supposed defect
of returned pieces, Meta Hydraulic s.r.l. commits itself to issue within eight weeks from goods receipt a
“Failure Analysis Report” about the possible reasons of non-conformity as well as any corrective measures.
§ 5 Jurisdiction and Law to be applied
Customers buying goods of Meta Hydraulic s.r.l. accept Italian jurisdiction of Reggio Emilia courts.
Law to be applied is the Italian one.
N.B.: These conditions are automatically accepted as stated on our Order Confirmations
Rubiera, 31st October 2007
META HYDRAULIC SRL

To download the complete document click on the following link: Download


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